Frequently Asked Questions
Theme 1: Order
How do I benefit from my welcome offer?
Shipping costs are free for any first order on our online store. To benefit from it, all you have to do is enter the code "WELCOME" (in capitals and without space) in the box entitled "promotional code" located at the bottom of your basket, then click on "OK".
We inform you that the free shipping is only valid for sending by Standard Post (delivery without signature).
Also note that this offer cannot be combined with other promotional offers and is only valid for your first order on our online store .
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What are the payment terms?
You can pay by French bank card and by Paypal. We do not accept checks or bank transfers.
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Is the payment secure?
Yes, all the information relating to your order, and in particular online payment by credit card, is protected. The entire transaction is carried out on a secure server and your credit card number is encrypted. You can buy from our online store in complete safety.
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Can I order by phone?
At the moment we do not have this option. If you have trouble confirming the order, do not hesitate to contact us by email contact@weemai.fr. We will be happy to guide you.
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How do I return an item?
If you wish to return an item, you can contact customer service by e-mail (contact@weemai.fr), or by mail. Find all of the product return conditions in the "General conditions of sale".
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How do I know the status of my order?
If your package is shipped by Chronopost (DPD), you will receive an email with the order tracking number within one week of confirming your order. If your package is sent by Colissimo, you will receive an SMS and an email once the package has arrived at the relay point. For any additional information and to obtain the order tracking number, we invite you to contact us by email contact@weemai.fr.
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Is it possible to modify / cancel my order?
You can modify the contents of your basket at any time during your navigation. However, once you have paid, it is no longer possible to modify the content of your order.
Theme 2: My Order
How to track my parcel?
To know where your package is at any time, just log in and identify yourself, enter your customer number. Then click on "continue". Your orders appear immediately on the screen.
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What are the return and exchange terms?
If your product does not meet your expectations, don't worry.
You have a right of withdrawal which you can exercise within 14 days of receipt by you of your entire order, in accordance with the regulations. To exercise this right, you must inform us within this period of your decision to withdraw. In the latter case, we will send you an acknowledgment of receipt by e-mail.
You must return your product to us as soon as possible, in its original packaging, in perfect condition at Weemaï at 6 rue de France 9530 SAINT OUEN L'AUMONE and in any event within 14 days at the latest following the communication. of your decision to retract.
We undertake to exchange it to you or, if you wish, to reimburse it to you as soon as possible and at the latest within 14 days from the information of your decision to withdraw, the reimbursement may however be deferred until recovery by us of your product or proof of shipment. In all cases, it will intervene according to the following methods:
The package is returned in its entirety, we will refund the price of the package and any shipping costs (standard delivery rate), return costs at your expense.
The package is not returned in its entirety (you keep one or more of the items ordered), we will refund the price of the returned product (s), any shipping costs are not refunded , the return costs remaining at your expense.
The product is returned because of our responsibility, we will reimburse you for the product, any shipping and return costs).
Theme 3: My Account
How to create my account ?
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You can create your account directly on the home page, by clicking on the "my ACCOUNT" section at the top of the page, above the navigation bar, then click on "Create your account".
Then, all you have to do is complete the account creation form with your personal details, as well as your e-mail address.
Then, choose your confidential password, which you validate twice. All you have to do is confirm the creation of your account. To do this, click on the "Create my account" button at the bottom of your screen.
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Protect yourself from fraudulent emails?
Think you've received a phishing email masquerading as an email from Weemaï?
Please let us know as soon as possible by contacting our customer service department by e-mail. We ask that you forward this e-mail to us. We will analyze this message in order to react to the best of our ability in the interest of our customers.
You answered this email and entered your personal information and credit card number on the fraudulent site?
We recommend that you also contact your bank as soon as possible.
What is phishing?
It is a widespread fraudulent practice of sending e-mails, or setting up pop-up windows, pretending to be a company (or a bank, or an administration) in order to extract Internet users their personal data (identity, bank card number, etc.).
In most cases, under the pretext of allowing him to update his personal details or to benefit from an attractive commercial offer, the Internet user is invited to click on a hypertext link to a counterfeit website with a form to be completed. . If the Internet user enters their information, hackers can then retrieve it and use it for their own account. Also, the Internet user may be encouraged to call a premium rate telephone number to obtain a gift or an illusory advantage.
What are the right reflexes?
Never respond to this type of solicitation.
Note that Weemaï will never ask you for your confidential information (bank details, secret code, etc.) in an e-mail.
In case of questionable e-mail:
- Never open attachments, they may contain a virus
- Never click on a link contained in an e-mail whose origin is not certain
Also, we recommend that you install an anti-virus on your computer, use the anti-spam tools in your mailbox, and regularly check that they are activated and up to date.
For any additional information, visit the website www.internet-signalement.gouv.fr